Emilie is a full throttle leadership coach and team culture creator and founder of Shoop Training and Consulting. She recently joined Dale Carnegie as a business development consultant and trainer and is a proud member of Forbes Coaches Council as well as a regular contributor to Forbes.com.
Main Questions Asked:
- How is team culture a competitive edge?
- What is the biggest problem business owners have with their team?
- What are some of the mistakes that business owners make?
- Can leadership be taught?
- Should we treat online teams differently?
- What are some good communication skills that leaders should have?
- Where is the line drawn on micromanaging someone?
- What are the main reasons people quit?
Key Lessons Learned:
- You have a culture every day regardless of whether you are working on it or not.
- Customer service starts with a great work culture.
- The number one complaint in most organizations is a lack of communication.
- Culture is more than the artwork in your office, it’s the vibe around how you do everything in your business.
- People often become leaders without gaining leadership skills on the way.
- Treat people like people, not numbers on a spreadsheet. People want to be appreciated.
- You’ll have fewer people problems in your organization if you value your team and show them you care about them as people.
- Leadership is a skill that has to be honed.
- Introverts and extroverts can be leaders, each with different strengths and styles.
- Communication is the primary skill a leader needs to cultivate.
- You have to try to understand before you try to be understood.
- You have to make an extra effort to be connected to the people you work with, especially a virtual team. Set up windows of opportunity to connect.
- Visual cues are as important as what you say when it comes to online communication.
- As a leader you have to let go of your previous work, which involves trust to the people you delegate to. Start with small tasks and build confidence, set expectations accordingly.
- Give your team priorities and boundaries so they know what needs to be done and when.
The Shoop Shift
- There are six common areas that a team needs to be focused on: Clarity, Connection, Communication, Coaching, Conflict, and Culture.
- Clarity refers to mission and vision, how does the team fit in?
- Communication is about listening deeply and truly hearing what someone is saying, this allows you to make better decisions with more information. Multitasking during an important conversation doesn’t work.
- Many people quit because they are doing unfulfilling work or they feel disconnected or unvalued. Offering more money is just a bandaid, work on the relationship and make sure it’s a good fit. Most people would rather be happy than have more money.
- Great customer service can only occur when you have a great team culture in your business.
- Anyone can learn the skills needed to become a good leader, you have to care about the people on your team to be a great one.
- More communication is better than less communication.
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Links to Resources Mentioned